What is the Free Shipping Program?

You will receive free shipping on all domestic orders if your order includes at least 200 SAR of any items from the local store, and on all international orders of eligible items of at least 200 SAR from the Amazon Global Store. Any item with the “FREE Shipping” or “Eligible for FREE Shipping” label on the search and the product detail page is eligible and contributes toward meeting your local or international free shipping order threshold.

Which international items are eligible for free shipping as part of the Amazon Global Store?

Any item with the “FREE Shipping” or “Eligible for FREE Shipping” label on search, product detail page and cart is eligible and contributes toward meeting your free shipping order threshold. Enjoy free shipping on over a million eligible items across Shoes, Apparel, Watches, Jewelry, Eyewear and PC Accessories that are eligible for free shipping. If the “FREE Shipping” or “Eligible for FREE Shipping” label does not appear for that item, it is NOT eligible for free shipping. Some products that are not eligible for free shipping will not have labeling and are excluded or might be considered ineligible for free shipping at our discretion.

What happens when I have an item in my cart but it is less than the eligibility threshold?

You can add any eligible item(s) to your cart to meet the eligibility threshold and benefit from free shipping.

For Amazon Global Store, what happens when I have an item in my cart that is NOT eligible for free Shipping?

If a single item in your cart has a ‘Not Eligible for Free Shipping’ label, you will not be able to benefit from free shipping on your cart. In order to proceed with free shipping on eligible items in your cart, you may click on ‘Save for Later’ for the non-eligible item.

Can I benefit from free shipping internationally?

Yes, you just need to reach the 200 SAR threshold on eligible items from the Amazon Global Store. Eligible items are clearly labeled with a “FREE Shipping” or “Eligible for FREE Shipping” label on the search, product detail page and on cart. Please note that free shipping does not include import fee deposits and other taxes and charges payable to government and customs authorities. Such payments continue to be your responsibility.

Can I reach the threshold combining domestic and international items from Amazon Global Store in the same order?

No, you need to reach the 200 SAR threshold on domestic items to benefit from domestic free shipping, and/or the 200 SAR threshold on Amazon Global Store eligible items to benefit from international free shipping.

Should I pay a subscription fee to qualify for free shipping?

No, you will enjoy free shipping domestic and/or international whenever you meet the order value threshold mentioned above

How long is the Free Shipping Program?

Free shipping for domestic orders will last until December 31st, 2019. Free shipping for international orders is a limited time only special promotion and may be terminated by Souq at any time without prior notice, at our sole discretion.

What are the terms of the Free Shipping Program?

We reserve the right to suspend or terminate the free shipping program for domestic and/or international orders at any time at our discretion and without prior notice.

Can I use the Free Shipping Program without limitation?

You may use the free shipping program reasonably, without abuse, and consistently with Souq’s website Terms of Use and applicable policies. In the event we determine, at our discretion, that there is an abuse of the Free Shipping Program of any kind, we reserve the right to cancel, suspend, terminate, recover or recall orders, deliveries, payments and accounts deemed in abuse. We reserve the right to put a limit on orders eligible for free shipping domestic and/or international at any time at our discretion and without prior notice.

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